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Refund Policy

Last Updated: February 17, 2025: February 14, 2026

At ClipJet, we want you to be completely satisfied with our AI video generation services. This Refund Policy outlines our refund and credit policies for credit packages and subscriptions.

1. Credit Packages

Credits are virtual currency used to generate videos on our platform.

7-Day Money-Back Guarantee (Unused Only):

  • Full refund within 7 days if NO credits have been used
  • Once any credits are used, the purchase becomes non-refundable
  • Unused credits will be frozen when refund is processed

Non-Refundable Situations:

  • Requests made more than 7 days after purchase
  • Any credits have been used (even 1 credit)
  • Credits purchased during promotional periods with specific terms

2. Subscriptions

We offer monthly and annual subscription plans with recurring credit allocations.

7-Day Refund Window (Unused Only):

  • Full refund within 7 days if NO credits have been used
  • Once any credits are used, the subscription becomes non-refundable
  • Cancel anytime from your account settings

This policy protects against abuse while ensuring fair trials for genuine users.

3. Failed Video Generations

If a video generation fails due to technical issues on our end, you will not be charged.

Automatic Credit Refund

Credits are automatically refunded to your account when generation fails. No manual request needed.

  • •Server errors or API failures
  • •Generation timeout after 15 minutes
  • •System maintenance or outages

4. How to Request a Refund

If you meet our refund criteria (within 7 days and unused credits), follow these simple steps:

  1. 1Send an email to support@clipjet.app
  2. 2Include your account email and transaction ID
  3. 3Specify the product name and purchase date
  4. 4Explain the reason for your refund request
  5. 5We'll review within 1-2 business days and respond via email

✉️ Email: support@clipjet.app | 📅 Response: 1-2 business days | 💰 Refund: 3-5 business days

5. Exceptions

We reserve the right to deny refund requests in the following situations:

  • Requests made more than 7 days after purchase
  • Abuse of our refund policy or excessive refund requests
  • Violation of our Terms of Service
  • Suspicious or fraudulent activity
  • Accounts with a history of chargebacks

6. Contact Us

For refund-related inquiries, please contact:

Email:

support@clipjet.app

We typically respond within 1-2 business days.